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does not recognize the subscription.

Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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Hello. Help solve my problem. I go to the site, to my account, everything is active there. I go to the application, but it does not recognize my subscription.Internet is connected, access is allowed in the firewall. And I also made a screen of the system from the application, maybe someone will understand there.

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correct answers 1 Correct answer

Community Beginner , Aug 01, 2021 Aug 01, 2021

I got help from the support service. The specialist remotely configured it, now everything works. It seems that the html files were corrupted.

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Community Expert ,
Jul 23, 2021 Jul 23, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

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Community Expert ,
Jul 23, 2021 Jul 23, 2021

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Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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I got help from the support service. The specialist remotely configured it, now everything works. It seems that the html files were corrupted.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines