does not recognize the subscription.

[ольгао94832126]

Hello. Help solve my problem. I go to the site, to my account, everything is active there. I go to the application, but it does not recognize my subscription.Internet is connected, access is allowed in the firewall. And I also made a screen of the system from the application, maybe someone will understand there.

[Ged_Traynor]

Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[ольгао94832126 · Accepted solution]

I got help from the support service. The specialist remotely configured it, now everything works. It seems that the html files were corrupted.