Don't know which email address acount is registered to cancel account

[molly_4887]

I have been charged for September and October monthly subscriptions - £4.98 and £19.97 each but when I try to cancel the subscription I can't see it asscoiated with any of my 3 email addresses and it is not registered to my phone number either. How do I cancel this subscription and get the 2x monthly costs refunded?

[Jeffrey_A_Wright · Accepted solution]

Thanks for posting about your problems locating the accounts causing unexpected charges from Adobe, Molly. I can confirm that the account you used to create this public discussion thread does not have an active subscription or any transactions.

Please see https://adobe.ly/3WZW5WM for information on how to locate the account that is causing the charge. You will need to be logged into the correct account to access the services you are paying for or to manage the subscription. ^JW

[molly_4887]

Thank you very much, that locator worked

[molly_4887]

How do I seek a refund? The email associated to the account is my partner's which he hasn't used in years. Thank you

[Jeffrey_A_Wright · Accepted solution]

You are welcome, Molly, and thanks for the update. You can use the steps listed at https://adobe.ly/4quHfoJ to self-cancel most subscriptions. For more information on the cancellation and refund process, see https://adobe.ly/3L6mAY9. ^JW