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Doppelter Preis für Studenten Abo

New Here ,
Nov 23, 2020 Nov 23, 2020

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Hallo Community,

Ich habe eine Frage. Ich habe seit 2 Jahren das Studenten-Abo der Creative Cloud - Das erste Jahr für 16€, das letzte Jahr für 30€. Nun hat sich heute mein Abo verlängert und mir wurden 60€ in Rechnung gestellt. Müsste nicht mein Abo weiterhin als Student für 30€ laufen?

Kann ich mein Abo im Notfall jetzt noch kündigen. Man hat ja glaube ich 14 Tage Zeit.

Ich habe auch überhaupt keine Information von Adobe (mail) bekommen, dass sich der Betrag erhöht.

Letztes Jahr habe ich vorab eine Mail bekommen, dass sich mein abo in Kürze verlängert.

Kann mir jemand Info dazu geben? Adobe kann ich erst wieder morgen kontaktieren.

Vielen dank schon einmal und viele Grüße

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Nov 23, 2020 Nov 23, 2020
I'm not sure if these two links will help One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357 https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html You probably need to contact support Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html...

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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I'm not sure if these two links will help

One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html

 

You probably need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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New Here ,
Nov 23, 2020 Nov 23, 2020

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Thank you John T Smith - that helped!!!

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