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Doppeltes ABO

New Here ,
Sep 28, 2022 Sep 28, 2022

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Ich konnte vor ein paar Tagen meine ADOBE-Programme nicht mehr öffnen und wurde aufgefordert zu verlängern. Da es keinen anderen Weg gab, mit den Programmen zu arbeiten, habe ich das gemacht. Nun habe ich plötzlich zwei ABOS!!?? Wie werde ich das neuere davon wieder los (noch kann ich die Lastschrift rückgängig machen) und wie aktiviere ich die Programme über mein älteres ABO?

 

Das ätere ABO wird über ADOBE Dublin das neue über WORLDPAY eingezogen.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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if your subscription reverts to a trial, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

to fix your 2 subscription problem, see if you can cancel the most recent one - http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html 

 

if that cancellation fails, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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