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Double Billed

New Here ,
Feb 13, 2022 Feb 13, 2022

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I've been billed double by Adobe in January.

 

I have checked previous months, & nothing has been missed, so it's not that I am paying any arrears, but unfortunately after much searching there seems no way to contact Adobe to speak with them about this. Has anyone else had this? Is there any way to get it resolved? 

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correct answers 1 Correct answer

Community Expert , Feb 14, 2022 Feb 14, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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