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Double billed

New Here ,
Nov 01, 2022 Nov 01, 2022

I am being double billed each month, how do I get a refund or at least stop paying for one of the plans. It is a mistake and I shouldnt have to pay the cancellation fee for both.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS


Acrobate du PDF, InDesigner et Photoshopographe
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Community Expert ,
Nov 01, 2022 Nov 01, 2022
LATEST

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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