Double billing

[ratman_0872]

Hello,

Just today I've been billed 477 LE for my Adobe Creative Cloud subscription, despite having already been billed yesterday. I'm not sure if this is an issue of being double billed, or if it related to the fact that I used to have an old Cloud account that no longer is being recognised by Adobe (for some reason), yet am still being billed for it. If anyone can help with this issue, please reach out. 

Thank you.

[Peru Bob]

Check your account:

https://account.adobe.com/

[kglad]

you're looking to see if you have more than one subscription. eg, it's common for users to have an apps subscription and a stock subscription, and they are billed separately.

[Shivangi_Gupta]

Hi @ratman_0872,

We appreciate you reaching out. I can see that you have an active subscription for CC all apps. Please check out this article and see if it helps: https://adobe.ly/4iya4MV

Let me know if you have any questions.
^Shivangi