Double Charge / Cancellation: Redundant Photoshop in Creative Cloud Pro for team

[JulioFlores5]

I am the Administrator/user of a Creative Cloud for Teams Pro account. By mistake, I also purchased a Photoshop (Single App) license, which is already included in my Pro plan. I need you to cancel the Photoshop product line from my team's billing history and confirm the refund for the redundant charge. I have already unassigned the license in the Admin Console.

[kglad]

no one can cancel for you.  you must cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html