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double charged per month fo one subscription

New Here ,
Feb 06, 2022 Feb 06, 2022

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I am being double charged for Accrobat Standard on 3rd of every month on Paypal. Two payments of 

$19.54 totaling $39.08.  I complained to Paypal. Adobe responds as complaint resolved and cancels my subscription.  No refund. The Canadian Adobe Office  # in Ottawa  (phone number removed by moderator) is out of service.  I cannot find an adobe email to contact them to resolve this.  Can anybody help me with a email or telephone # so I can get this resolved.  Thanks for your help.  Bill

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correct answers 1 Correct answer

Community Expert , Feb 07, 2022 Feb 07, 2022

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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