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Double payment & Lightroom Classic still in trial

New Here ,
Sep 06, 2022 Sep 06, 2022

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I was trying to fetch the trial of Lightroom CC + 1TB of cloud services. After realizing that the 1TB is not fitted for photography at all, I tried to switch the plan (still in trial) to Photography 20GB. At this point I was charged for full product (13€). After realizing that I went to profile and indeed there were 2 plans.

I cancelled the one that was described as 7 day trial, and left the already paid for.

Yet in Cloud Desktop under applications section there is still a information that Lightroom Classic will expire in 7 days.

What's the problem here? And why can't the guidelines for Cloud storage purpose be laid out in a way that does not confuse?

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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LATEST

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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