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Duda sobre pago

New Here ,
Feb 11, 2023 Feb 11, 2023

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Hola buenas, el otro día empecé una prueba gratuita de Creative Cloud para probar sus servicios y se me olvidó cancelarla, ahora me pide pagarla ya que en el momento de renovación no tenia dinero en PayPal, dice que si no lo pago se cancelará automáticamente; ¿cuanto tiempo debe pasar? ¿Si pago y cancelo instantáneamente se me reembolsa el pago? Es que no necesito la suscripción.

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correct answers 2 Correct answers

Community Expert , Feb 11, 2023 Feb 11, 2023

you need to cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3

...

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Community Expert , Feb 12, 2023 Feb 12, 2023

@Alejandro28366576wj64 

 

payments in progress generally have to be completed (or if they can be stopped, they're stopped on the payor's end) and then refunded (by adobe).

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Community Expert ,
Feb 11, 2023 Feb 11, 2023

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you need to cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

<moved from cc services >

 

 

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Community Expert ,
Feb 11, 2023 Feb 11, 2023

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Normally, contracts need to be honoured. If you are still into your 14 days of contract, you will get refunded, past this date, you will get no refund and you need to pay an early termination fee, as stated in your contract. You should contact Adobe customer care as indicated by @kglad to see what Adobe can do for you.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 11, 2023 Feb 11, 2023

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Ayer hice lo que @kglad me dijo, contacte con el soporte de Adobe y cancelé la suscripción, lo hicieron rápidamente ya que entendieron mi situación, ya no tengo ningún plan, pero en PayPal me sigue apareciendo el pago pendiente, supongo que si me cobran hablaré con el soporte otra vez. Gracias por su amabilidad y compresión, que tengan un gran día.

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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Great that the problem has been solved. I suppose that the PayPal charge will disapear soon. If not, do as you said and recontact support. But in this sense, it may be that you need to contact PayPal support first. 

 

Have a nice day.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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@Alejandro28366576wj64 

 

payments in progress generally have to be completed (or if they can be stopped, they're stopped on the payor's end) and then refunded (by adobe).

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