Duplicate account, duplicate payment

[rachelh46702203]

After being prompted to log in using Google, I appear to have created a new account, not logged into my usual account.

I cancelled the trial subscription for the account, but it has taken payment.

I can't find live chat, or an email address for customer services.

How do I resolve this?

[jane-e]

@rachelh46702203 

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

Jane

[kglad]

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[Shivangi_Gupta · Accepted solution]

Hi @rachelh46702203,

Thanks for reaching out!

I’ve taken a look at your account and noticed that there are pending dues on your active Adobe Photography Plan subscription. I also checked for any duplicate plans or accounts linked to this email address, but didn’t find any.

To resolve the payment issue, you can follow the steps in this help article: https://adobe.ly/4m5fMGT

If you have any questions or need further assistance, feel free to reply. I’m here to help!

Warm regards,
Shivangi