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[DUPLICATE, LOCKED] Cancellation fee..

New Here ,
Sep 06, 2022 Sep 06, 2022

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Been subscribing since July 2020. I now want to cancel my plan, and I can't without paying a ridiculus fee. My one year subscription should be over by now? I also dislike the fact that I cannot talk to an actual person..

Skjermbilde 2022-09-06 kl. 09.45.52.pngSkjermbilde 2022-09-06 kl. 09.54.48.png

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature. You can request to chat with an agent.

EBQ

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Only virtual assistant available to chat in my area. Which is Norway. 
I tried it earlier, and it just gave up:) "I'm still learning, please explain again.."

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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I didn't realize that you are not an Adobe Stock subscriber, but a Creative Cloud subscriber. There isn't much more we can do here from this forum. If you signed up for an annual subscription then you are under contract until your subscription end date, a year from when you signed up. To avoid the termination fee you would need to cancel on or before the contract renewal date.

EBQ

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Ahh.. Then I'm in the wrong place maybe. Would appreciate a link to where I can get help. I subscribed over two years ago.. And never made changes to my plan. 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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I moved this to the correct forum, and I'm locking, as there is a new ongoing discussion here.

ABAMBO | Hard- and Software Engineer | Photographer

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