Duplicate purchase issue

[Vaghela_Viraj6767]

Hello I have subscription Lightroom ai photo editor from Google play now when I'm logging iny new device it's showing duplicate purchase issue 

 

 

 

[kglad · Accepted solution]

contact google play.

[Vaghela_Viraj6767]

As per your advice I have contacted with the Google play they also have give me advice to do contact with app developer or company.

[kglad]

that's not very helpful of them.

[Shivangi_Gupta]

Hi @Vaghela_Viraj6767,

Sorry for the trouble. I checked for active subscription associated with the email address you used with Adobe community. I could not find any active/trial subscriptions linked with it.

Did you make the purchase using a different email ID?
Let us know.

^SG

[Vaghela_Viraj6767]

This is my current used email address and Adobe I'd I have only purchased
from google play with my Adobe I'd.

[Shivangi_Gupta]

I rechecked, however there is no trace of any purchase made. Could you check your mailbox if you recieved any email for purchase confirmation?

If not, please reach out to our support team here: https://adobe.ly/45h407z

They'll help you out.

^Shivangi

[Vaghela_Viraj6767]

No I haven't recieved any mail from Adobe or app developer 

[kglad]

@Vaghela_Viraj6767 

follow @Shivangi_Gupta 's suggestion.