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New Here ,
Oct 12, 2022 Oct 12, 2022

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Adobe uygulamalarını denemek için 1 haftalık ücretsiz sürümü denedim. photoshop uygulamasına giriş yaptığımda, güvenlik nedeniyle e-posta hesabıma bir kod gönderildiği söyleniyor, ancak bu e-posta hesabına erişemiyorum. Sorunu çözmek için ne yapmam gerekiyor?

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hidayet, please see https://helpx.adobe.com/manage-account/using/change-or-reset-password.html for information on how to request a password reset for the Adobe account that you do not have access.  If you need additional help, then please contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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@Jeff A Wright

 

i don't see how anyone in the op's position can sign into their adobe account.  if they can't sign into their account, they can't change their email address.  i think they have to start with adobe support.

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Good point, Kglad.  It is not completely clear if Hidayet even has access to the e-mail address/account under which the code was redeemed.

 

If they can access the account and receive the reset e-mail, then they can use the previously posted process to request a password reset.  This should allow them to access the account and utilize the software or service redeemed.

 

 

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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well, at least, he's not going to be charged for failing to cancel the trial, because i don't he can start the trial without email confirmation.

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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LATEST

Difficult to say, as there is nothing under the account Hidayet used to post to this public discussion forum. No software entitlements or memberships of any kind. 

 

Hidayet, please do update this public discussion if you have additional questions. Please also don't hesitate to begin a secure chat session https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak directly with a member of our support team. 

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