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Edit Billing Address Problem

Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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What on earth is the problem with the Adobe's Billing System, I've been trying to edit my billing details for the past 3 months. Please tell me what the fukc this is: 

chukms_0-1706654118937.png

 

[Mod: Moved to the Account, Payment and Plan forum]

 

 

None of this can be edited, whenever I click "edit" nothing happens, this is so embarrassing I do not expect this from a multi-billion dollar company, I've been wanting to edit to billing address but they've just been stealing money from the wrong account. Fix this shi.

 

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correct answers 3 Correct answers

Community Expert , Jan 31, 2024 Jan 31, 2024

Please follow the instructions given by @Ged_Traynor, if you use the chat link do write AGENT in the chatbox to avoid bots and get connected to a human.

-Manan

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Community Expert , Jan 31, 2024 Jan 31, 2024

Did you connect with Adobe support? The thing is only they can help with account related issues, if the buttons are not working for you then rather than waste time trying to make it work I would suggest that you get it done by the support staff.

P.S. :- You can also try by changing your browser or network.

-Manan 

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Community Expert , Jan 31, 2024 Jan 31, 2024

@chuk.ms 

 

did support solve the problem?

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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@chuk.ms you'll need to contact Adobe support about payment issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Please follow the instructions given by @Ged_Traynor, if you use the chat link do write AGENT in the chatbox to avoid bots and get connected to a human.

-Manan

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Thank you very much, after removing the pop up blocker it has worker, however.. now there is still a problem. When I click on "Edit" or "Add New" payment method, nothing happens, its not responsive.  Could you help?🤔

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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@chuk.ms 

 

again, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Did you connect with Adobe support? The thing is only they can help with account related issues, if the buttons are not working for you then rather than waste time trying to make it work I would suggest that you get it done by the support staff.

P.S. :- You can also try by changing your browser or network.

-Manan 

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Oh okay got it, thank you so much for the help man. Lifesaver :hundred_points:

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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@chuk.ms 

 

did support solve the problem?

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Yes, everything is working now. Thank you so much for your help. 

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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good to hear that.  thanks for the report.

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