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Edit payment popup not work

New Here ,
Jan 25, 2024 Jan 25, 2024

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Hello,

edit payment popup in all my devices (apple, windows) looks like this. Any idea how to add new payment card? does it work properly for you?

 

Screenshot 2024-01-25 at 21.55.31.png

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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@Marcin5E07 

 

You didn't say how you started. If you have a plan from Adobe, start here: sign in at https://account.adobe.com/plans.

Then follow the directions here: https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

If your plan is from the App Store instead of Adobe, scroll down to the section on:

"Update details through the Google Play Store or Apple App Store"

 

If you still have problems, you need to contact Adobe Customer Care. No one else can help you with billing.

Keep scrolling to "Frequently asked questions"

 

Let us know how it goes.

 

Jane

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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Moved from the Photoshop forum to the Account, Payment, and Plan forum.

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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after following @jane-e, if you need ti contact adobe support, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi @Marcin5E07,

We're just chiming in to check if you get your issue resolved or if you still need help.

Let us know.

Regards,

Shivangi 

 

 

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