education fee not applied

[Maxence_Clerson9399]

Hi,

I renewed my education license and Adobe verified it and it says "verified" so everything is fine.

But I'm billed the normal fees,, not the educational one like it was before.

And of course no way to talk to somebody at Adobe.

Thx

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad · Accepted solution]

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Jeffrey_A_Wright]

Maxence, please make sure to complete the steps in https://adobe.ly/3B9YJ5d to update your student status and qualify for the discounted price.

If you are no longer attending an educational institution then the price increase is expected.  For more information see Do you retain my verification for future orders in https://adobe.ly/49myjts. ^JW