Education Information Updating Problem

[iremnur]

I am a Graphic Design student and my education took longer than i planned. In the meantime my Creative Cloud Student Plan ended so I want to update my Education Information from Account Settings, but it is not working somehow. When I tried to edit it appears a page that says "The Page is Nor Working".

Do anybody knows why is this happening? I hope someone can help me about it.

[jane-e]

@iremnur 

You didn't say if you are still a student or not?

What steps did you take to edit your information, what is the URL that sent you to the page that is not working?

I've moved your post from Creative Cloud Services to Account, Payment, & Plan.

Jane

[kglad]

try using a different browser. mobile browsers with the mobile wifi disabled are most likely to succeed) to update your info.

if that fails, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hello iremnur,

Welcome to the Adobe community!
I can see that you have an active student subscription. Was this subscription provided to you by your school/college? 

Please check the account info after signing out and signing back in to the Creative Cloud desktop app. Let us know how it goes.

^SG