Education status not applied and full charges made to credit card

New Here ,
Mar 28, 2021 Mar 28, 2021

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I have had the Education Creative Cloud for the last year and always handed in the vertification. I was also approved for it this year, but my credit card got charged the full amount anyhow, instead of the reduced price for educators. 

 

Of course I can't contact Adobe via E-Mail and it is impossible to find out where I need to go or who I need to talk to. 

 

Anybody else been in this situation? What do I have to do to get this resolved?

 

Thanks

Simona

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Hi @Simona16B8,

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Or, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Also know that you get a One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

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