Education status not applied and full charges made to credit card

[Simona16B8]

I have had the Education Creative Cloud for the last year and always handed in the vertification. I was also approved for it this year, but my credit card got charged the full amount anyhow, instead of the reduced price for educators. 

Of course I can't contact Adobe via E-Mail and it is impossible to find out where I need to go or who I need to talk to. 

Anybody else been in this situation? What do I have to do to get this resolved?

Thanks

Simona

[Nancy OShea]

Hi @Simona16B8,

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Or, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

[John T Smith]

Also know that you get a One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357