I have had the Education Creative Cloud for the last year and always handed in the vertification. I was also approved for it this year, but my credit card got charged the full amount anyhow, instead of the reduced price for educators.
Of course I can't contact Adobe via E-Mail and it is impossible to find out where I need to go or who I need to talk to.
Anybody else been in this situation? What do I have to do to get this resolved?
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans 2. Scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Or, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html
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Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media