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Educational license - email not being sent.

Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Given that the perpetual license of substance painter that I paid for is made unusable compared to even student license downloads, I decided to switch back to the student license download (even though I own the perpetual license)

I went through the education page of substance and filled out my adobe-id email and it said successful request. 

But never received any email with the code and further instructions to verify my eligibility.

The email is verified, I do receive other adobe emails, yes I checked all the spam and promotional folders incl. the troubleshooting tips from adobe for not receiving expected emails.

 

I tried then making the request again, but since then I am receiving a "unique-id already exists" which i dont understand as this is not a sign up.

 

Then I tried filling out my secondary email adress instead which goes through a different domain and same story, it gave the succesful request message but no email request.

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New Here ,
Dec 23, 2022 Dec 23, 2022

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Looks like there are others having this exact same issue! (thread here)

All of the issues seem to have popped up around the same time of October this year, I would guess it's something on the backend of Adobe rather than a problem with Substance3D itself, unfortunately, it doesn't look like there is a support forum for issues with the website itself. Hopefully someone with more power than a commenter sees this and can escelate to the correct people.

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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well my friend what if i told u till this day in 27/4/2023 and still they didnt fix this issue well ill go to marmoset tool bag at least the purchase system on them very simple 

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New Here ,
Feb 27, 2024 Feb 27, 2024

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It's Feb 2024 and they still haven't fixed.

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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make sure you all are carefully checking your spam folders.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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No bro ive litterally made brand new emails for this and they are blank, there is nothing sent to me spam or not. Yet adobe gleefully sends me promotions at those same emails if i dont say no to receiving promotions which means adobe is more than capable of sending me emails that arent spam and that do arrive in my inbox

Get Outlook for iOS<>

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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LATEST

this was posted by @Matheus357355194l44 in another forum:

 

I found a solution! None of the solutions above worked for me, but I found my way in.
This is how I solved it:
1. Created a new Gmail account
2. Navigated to 'https://www.adobe.com/'
3. Log out of my Adobe account
4. Navigated to 'https://substance3d.adobe.com/education/'
5. Used my new Gmail account on Step 2.
6. Found Adobe's invite on my Spam folder

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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there have been off & on problems on adobes end. check, https://substance3d.adobe.com/education/ to see if there's a current service outage.

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Community Beginner ,
Apr 27, 2023 Apr 27, 2023

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same message 

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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@abdelrhmanm1297697 

 

periodically check until service is restored.

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Community Beginner ,
Apr 27, 2023 Apr 27, 2023

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i dont understand what u mean by periodically ? like keep restarting the web page?

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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check every 3 days

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Community Beginner ,
Apr 27, 2023 Apr 27, 2023

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but when it will work or it will work ? because i dont want to waste a month and in the end maybe it will not work 

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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i don't know 

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New Here ,
Jul 01, 2023 Jul 01, 2023

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well friend welcome to the hell and perpetual disapointment that is expecting adobe products and services to function within a reasonable scope

 

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New Here ,
Jun 29, 2023 Jun 29, 2023

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Same issue here!

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New Here ,
Aug 30, 2023 Aug 30, 2023

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I am currently having the same issue!

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New Here ,
Nov 29, 2023 Nov 29, 2023

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Same issue here!

Hope they fix it soon, but if the bug exists for more than a year now, the chances are bad 😞

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