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Egypt users - Update payment information

Adobe Employee ,
Oct 25, 2023 Oct 25, 2023

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Hi

Egypt’s central bank has recently made changes to block all domestic debit cards from transacting cross-border and to block all credit cards issued in foreign currency. Because of this, Adobe customers in Egypt must immediately sign into their accounts and update their payment method to an Egyptian-issued credit card in Egyptian Pound to avoid cancellation of their subscriptions.

 

The amount due for your subscriptions will remain the same.

If your payment information is not updated in your account immediately, we will not be able to process the recurring payment for your subscription, and you’ll lose access to the Adobe apps and services included in your subscription.

 

You amy refer this article for help.If you have any questions about this or other concerns about your account, please contact Adobe Support for assistance.

 

Thanks

Kanika Sehgal

TOPICS
Billing

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Community Expert ,
Oct 25, 2023 Oct 25, 2023

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p.s.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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