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El sistema no me permite ingresar mi Clave de facturación para el IVA(VAT)

New Here ,
Feb 11, 2023 Feb 11, 2023

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Al ingresarlo junto con mi forma de pago me dice "ID de IVA con errores". La verdad es que llevo años pagando y nunca me han podído facturar. El código o RFC como le llamamos en México es muy estandarizado y tendria que poder ingresarse, ademas de que para facturar correctamente necesitan mas datos. Pasan los años y y no no eh podido deducir ya decenas de pagos a Adobe. 
Trate de ponerme en contacto con ellos pero me dice un mensaje "estamos cerrados" pregunta en las comunidades. 

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correct answers 1 Correct answer

Community Expert , Feb 11, 2023 Feb 11, 2023

you're probably already doing what you can, but just to be sure https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

 

if so, you'll need to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Feb 11, 2023 Feb 11, 2023

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you're probably already doing what you can, but just to be sure https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

 

if so, you'll need to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Feb 11, 2023 Feb 11, 2023

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I supose you tried to contact the Spanish speaking support. If that support is not open 24/24 7/7 you may get the answer you got. It looks to me, that support in Spanish is from 9am-9pm CET, meaning Central European Time. You will need to contact support during the weekdays in the morning your local time. If my calculations are correct, you are 7 hours behind CET, so 8.00 your local time is 15.00 CET (3pm).

ABAMBO | Hard- and Software Engineer | Photographer

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