Email address does not exist anymore. I need to change it.

[Antonio Friesen]

Problem 1:

The email address I used to sign up is no longer available. I want to cancel my subscription, but I need to verify my identity bevor cancelling the subscription. How can I change my email address to my current email address? 

Question:

My annual subscription is due on Mai the 8th. Will the subscription be automatically renewed? I do not want that. 

[kglad · Accepted solution]

email, https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

cancelling, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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