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Email address for customer service communication

New Here ,
Nov 22, 2020 Nov 22, 2020

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I paid for a plan for my 15 year old-Creative Cloud and he of course cannot remember his account info and I am paying for it through Paypal. I cannot find any number or email to contact customer service so I can cancel my the plan. Does anyone have a customer service email so I can begin this process? 

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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Adobe does not conduct business over e-mail because it's not secure.

 

Also cancelling an annual plan before your 12th month of service incurs a 50% early termination fee. These are the TERMS you agreed to when you joined.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your account ID (email) and password. 

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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>he of course cannot remember his account info

 

This is an expensive lesson to learn... to always safeguard your financial information

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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A teen should NOT be in charge of a subscription, particuarly if the parent pays for it.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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