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Email canceled, can't log out and switch account (Desktop Creative Cloud)

New Here ,
Aug 31, 2022 Aug 31, 2022

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This might be a dumb question. I used my high school email to log in to Creative Cloud and it stayed logged in until the email address was canceled. When I want to switch the account, the desktop app only shows a window said something like "You are logged out, please log in again to keep using the apps", and I can't go into the Adobe Account in the menu. I want to switch the account but I didn't find where to do it. I uninstalled and then reinstall the app but it still goes to that window. How can I do to log in to my new account?

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correct answers 1 Correct answer

Community Expert , Aug 31, 2022 Aug 31, 2022

Remove everything and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Remove everything and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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New Here ,
Sep 01, 2022 Sep 01, 2022

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Problem solved. Thank you a lot!

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