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Email saying that my Adobe account will expire soon??

Explorer ,
Feb 20, 2023 Feb 20, 2023

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I received an email today saying that my account would expire soon because I haven't logged in.  I actually log in quite frequently and pay for a full, annual account, so I am wondering if this is some kind of scam email.  Thank you for any help!

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Account management , Billing

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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check your account, https://account.adobe.com

 

and ignore emails that sound like a scam.  that one isn't even a good try.  i could produce a better spoof.  at least, i know enough to use your adobe id.

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Explorer ,
Feb 20, 2023 Feb 20, 2023

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Thanks. I am generally quite skeptical of emails like this, and I did immediately go log into my account.  I think what made me think it might be "real" is that it did use my correct Adobe "account name".  And it was sent to the correct email address as well as being sent from "mail@mail.adobe.com".  Now I'm wondering if it might be about an old account.  Thanks for the response, I'm going to attempt to follow up on this a bit more.

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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it used an invalid adobe id.

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Explorer ,
Feb 20, 2023 Feb 20, 2023

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I received the same email today.  I am also a paid subscriber; also logging in frequently.

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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@.klm. 

 

read the above and check your account. if you have any questions, contact adobe support.

 

 

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Explorer ,
Feb 21, 2023 Feb 21, 2023

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Checked my acct and changed my password.

Thank you.
[image: Visit on IG] <>
[image: Chrysalis on FB] <>

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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enabling 2fa is best.

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New Here ,
Mar 20, 2023 Mar 20, 2023

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I too received the email. However, the email address it listed included +OLD

(eg. "Your Adobe ID is: <JOHN+OLD@MYDOMAIN.COM>".

Let's not forget that Adobe user account details were hacked many years ago. This may be a scam from an user old list.

Whether it's real or not, I suggest logging in to Adobe and changing your password.

It should be obvious that you must not use the link from the email, but I've mentioned it for those who might not be aware of the risks of clicking on links contained in unsolicitated emails.

All the best!

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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thank you for you input @C0DEMASTER 

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