Emails about payment problems go the old email address

New Here ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

I have changed my email address in my Adobe account several months ago. But now there were some problems with my payment and the emails about it went to my old email address. Everywhere in my account where I looked, the new email address is visible. What have I missed?

TOPICS
Account management , Billing

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

LATEST

Change primary & secondary e-mail again, perhaps this time with another browser.

https://account.adobe.com/profile

 

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours:
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines