end of free trial from coupon

New Here ,
Jul 14, 2022 Jul 14, 2022

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hello, I was using 30 days free subscription trial from Asus's coupon, it ended and I can't cancel it or do anything with my account because I'm asked for billing information and renowal of one year subscription plan, why does it happen? how to cancel after trial? the guide on the Adobe help page doesn't help me

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Account management , Billing

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Adobe Community Professional ,
Jul 14, 2022 Jul 14, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
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If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi Michal,

We appreciate you writing in. Check out this article to know all cancellation of Adobe subscription: https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...

I hope it helps.

 

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