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ending trial a after an interval

Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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Wind5FEF_0-1610231418407.png

i want to solve this problem (cancle it without paying)

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correct answers 2 Correct answers

LEGEND , Jan 10, 2021 Jan 10, 2021
You can download old versions only if you are a paying customer - and you can only download 2020 today. But why do you still ask questions if you have no intention of paying? 

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Adobe Community Professional , Jan 23, 2021 Jan 23, 2021
There are no old versions of Photoshop for you to download.  Sorry. Until you're old enough to support yourself, use FREEWARE  Gimp and Inkscape. https://www.gimp.org/downloads/https://inkscape.org/release/inkscape-1.0.2/ Goodbye and good luck!

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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i didn't pay i don't have enough money

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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I don't understand.  If you have no money and no intention of paying, why did you order, why did you give Adobe a credit card to bill? 

 

There is nothing to cancel until the 8th day of service when your free trial converts to a paid plan. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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okay Nancy then tell me where can i download old version(2019)

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LEGEND ,
Jan 10, 2021 Jan 10, 2021

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You can download old versions only if you are a paying customer - and you can only download 2020 today. But why do you still ask questions if you have no intention of paying? 

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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because i live in egypt my parents refused to support me to pay photoshop i tried to work on my youtube channel to earn money but the viewers and likes are so less i don't have jobs because i'm still young for that i'm 13

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LEGEND ,
Jan 11, 2021 Jan 11, 2021

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I don't know why you are telling us this Are you asking us to give you free software, we do not even work for Adobe? Or are asking us to help you break a promise to pay? We can only explain Adobe's policies. You should know there are many other photo editors, some of them are free. You do not need a Rolls Royce to get across town.

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LEGEND ,
Jan 11, 2021 Jan 11, 2021

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Well, I'm sure you will do more than me to help. 

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Community Beginner ,
Jan 23, 2021 Jan 23, 2021

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so you can't help me to download old version of  photoshop?

 

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Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

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There are no old versions of Photoshop for you to download.  Sorry.

 

Until you're old enough to support yourself, use FREEWARE  Gimp and Inkscape.

 

Goodbye and good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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