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[ENG-FR] Account Plan Problem - Compte client probleme

New Here ,
Mar 06, 2024 Mar 06, 2024

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Hello everyone,

Since today, I no longer have access to the applications included in the offer to which I subscribed for the period with Validity: June 22, 2023, to June 21, 2024.

It is March 6, 2024.

What is happening? Has this also happened to you?
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Bonjour à tous,
Depuis ce jour,  je n'ai plus accès aux applications faisant partie de l'offre à laquelle j'ai souscrit sur une periode avec Validité: 22-JUN-2023 to 21-JUN-2024.
Nous sommes le 06 Mars 2024.
Que se passe t il ? Ca vous est arrivé aussi ? 

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Account management

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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