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Erase account

New Here ,
Nov 07, 2023 Nov 07, 2023

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Hi 

 

how to erase the account?

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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https://helpx.adobe.com/manage-account/using/delete-adobe-account.html#:~:text=Delete%20Adobe%20Acco....

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Nov 08, 2023 Nov 08, 2023

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Hi @Joel33460027mogs,

We appreciate you cotacting us. The self help article shared by @John T Smith  is self explanatory. 

Is your issue resolved? 

Let us know. We're here to help.

Regards,

Shivangi

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