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Erreur d'abonnement. Logiciel jamais utilisé. demande de résiliation sans frais et remboursemenrt

New Here ,
Sep 01, 2022 Sep 01, 2022

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Bonjour,

 

j'ai contracté une version d'essai sans prendre garde et je n'ai jamais annulé la formule, et n'y ai jamais pensé car je n'ai jamais ouvert le logiciel. Je m'aperçois que je suis prélevée chaque mois. Un recours de remboursement et de résiliation sans frais est-il possible ? Comment puis-je procéder ? Merci pour votre aide.

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if the above fails to help you, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

 

<moved from using the community>

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Translation "contracted a trial version without taking care and I never canceled the formula, and never thought about it because I never opened the software"

 

If you rent a car and park it in your garage and never drive it you are still obligated to pay the rental fee

 

For anyone else reading this... pay attention to the terms when you buy a subscription

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