ERROR EN COBRO DE SUSCRIPCION DE PRUEBA

[maria_9549]

Use la suscripción de prueba y al termino del dia la intente cancelar pero la pagina no me dejo.Lo intente realizar al dia siguiente y lo mismo pero cuando revisaba mis planes no tenia ninguno disponible.

Asumi que ya todo estaba resuelto pero al revisar mi tarjeta igual me cobraron 16 mi pesos.

Creo que esto no corresponde por lo que les solicito el reembolso.

Gracias 

Cristina 

[kglad]

what's your account show, https://account.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi @maria_9549,

Thanks for reaching out. I can see that you purchased the Adobe Acrobat Pro on April 8, 2025 however I am not able to find the cancelation logs here(if done).

Please reach out to our support team and discuss the case with them. They'll provide you the best possible solution in this case. You can start a private chat session here: https://adobe.ly/4iGpGgy

Let me know if you have any questions.

^Shivangi