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Error en el pago, pago no acreditado.

New Here ,
Mar 30, 2024 Mar 30, 2024

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Hola buenas. En Marzo cancelé mi plan de estudiante el cual finalizaba hoy, a los días de haberlo cancelado, yo volvi a pagar un plan distinto, me descontó el dinero de mi tarjeta y todo, pero en mis facturas ese pedido no sale y hoy, tampoco se me renovó la suscripción. En resumen; hice el pago de mi suscripción y no se vio reflejada. Quisiera por favor que me ayudaran a que se me reconozca ese pago.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Mar 30, 2024 Mar 30, 2024

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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LATEST

Log-in to your online account's support history panel.

https://account.adobe.com/support

Find the Case Number related to your interaction with Customer Support.

 

Hope that helps.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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