Errors with bill

Community Beginner ,
Oct 04, 2021 Oct 04, 2021

Copy link to clipboard

Copied

I noticed that I am paying for two of the same adobe photo plans. Please help me cancel one annual plan without paying a penalty. Payments are made for the last two months and are for two accounts but I use only one. There are also errors in the bill.$

 

[Moderator moved the thread to the correct forum]

TOPICS
Billing

Views

133

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 05, 2021 Oct 05, 2021

Please reach out to Adobe Support. You can use the Chat option on the page. They can take a look at your account, the bills, and help.

Likes

Translate

Translate
Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

Copy link to clipboard

Copied

Please reach out to Adobe Support. You can use the Chat option on the page. They can take a look at your account, the bills, and help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 05, 2021 Oct 05, 2021

Copy link to clipboard

Copied

Thanks for the answer, however, the chat is not working. The ACON (Adobe Change of Name) form cannot be completed either. The link takes you to a pdf document that reads' Please wait ...

If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document. '

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2021 Oct 06, 2021

Copy link to clipboard

Copied

I've just tried. The chat is working. Please try again: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 07, 2021 Oct 07, 2021

Copy link to clipboard

Copied

The pop-up blockers were a problem. Thanks for giving me all the tips! I was able to contact the agent.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

LATEST

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines