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Estorno

New Here ,
Jan 26, 2024 Jan 26, 2024

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Boa tarde! 
Gostaria de solicitar o estorno referente ao valor da assinatura anual, pois eu não assinei o Adobe e consta uma assinatura que eu não reconheço. Assim que cadastrei meu cartão no Apple Store foi cobrada uma assinatura anual que eu gostaria que fosse cancelada de imediato e fosse feito o estorno do valor.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.




<"moved from using the community">

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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if you suspect fraud, contact your credit card provider.

 

otherwise;

 

if you think there's an app store error, contact the app store.

 

if you think there's an error from adobe.com, 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

if t

 

, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Apple store means that you need to contact Apple support. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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LATEST

Hi @Stephanie350575980llb,

We appreciate you reaching out. Refund can be initiated if the subscription is cancelled within 14days. 

As per your account details, you have an active subscription for Acrobat Premium since last 20 days.

Please check out this article for more info: Understand Creative Cloud subscription terms and refund policies

Let us know if you have any questions.

Regards,

Shivangi

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