Everytime I try add a new card to payment it says billing issue

[Olivia5D52]

I cant add my card that completley works fine. Once i upload all the right details it says its updating. Then it updates and says billing issue. I have called my bank and its not them. It says adobe. I made my account in New Zealand and I am living in thr UK now. The card is a nz account. Could it be that Im trying from the Uk? Anyone had this issuue and know how to fix 

Thankssss

 

 

[barbara_a]

Call Adobe customer support and explain the billing issue. 1-800-833-6687

(Adobe does not have a direct number for billing issues, so you need to start by calling Customer Support.)

[Shivangi_Gupta]

Hi @Olivia5D52,

Thanks for reaching out. I checked your account info and found two things to notice at.

1. You have two CC all apps subscription: one has pending dues.

2. Your registered country is still NewZealand.

Please change your country to UK: https://adobe.ly/3F2LhCc

Also, as I said before you'll need to clear the pending dues before making any change to your account: https://adobe.ly/43FlzNg

Let us know if you have any questions.
^Shivangi