Facturación y programa

[belen_palermo0417]

La facturación de este mes se hizo de forma correcta, el plan vence el 04/04/2025 pero intento ingresar a los programas y me figura que debo comprarlos y se me eliminaron del escritorio. 

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html?linkId=...

[Peru Bob]

Did you cancel it?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[kglad]

try @Peru Bob 's link first.

only if your account shows an active subscription and the link fails to help should you proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Shivangi_Gupta]

Thanks for writing in, @belen_palermo0417. There is no active subscription associated with the email address you used to post this question. I could not find any order placed with this. 
Please check your mailbox and see if you received any confirmation email for your purchase.

Let us know.

^Shivangi