Facturation étudiante erronée - A qui s'adresser ?

[FloCal]

Bonjour,

Je bénéficie d'une facturation au tarif étudiant depuis plusieurs années, mais depuis deux mois Adobe ignore mon statut d'étudiante et me facture le plein tarf malgré ma fourniture des preuves demandées selon la procédure requise en début d'année académique (carte d'étudiante, adresse email d'université). Qui contacter pour signaler cette erreur et rectifier la facturation ? Je n'ai trouvé qu'un assistant virtuel qui ne comprend rien à ma demande.

Merci.

[John T Smith · Accepted solution]

Be sure to remain signed in with your Adobe ID before accessing the link below
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This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
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[FloCal]

Thank you, John, for this valuable information. Then I'm maybe going to try to talk to a person… Wow, what a wonderfull world! It will be tomorrow since it's past midnight here and real people is supposed to sleep, I guess. Have a good night.

[Abambo · Accepted solution]

L'agent en langue française sera disponible penant les heures de bureau (heure de Paris).