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Facturation étudiante erronée - A qui s'adresser ?

Explorer ,
Dec 19, 2023 Dec 19, 2023

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Bonjour,

Je bénéficie d'une facturation au tarif étudiant depuis plusieurs années, mais depuis deux mois Adobe ignore mon statut d'étudiante et me facture le plein tarf malgré ma fourniture des preuves demandées selon la procédure requise en début d'année académique (carte d'étudiante, adresse email d'université). Qui contacter pour signaler cette erreur et rectifier la facturation ? Je n'ai trouvé qu'un assistant virtuel qui ne comprend rien à ma demande.

Merci.

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Dec 19, 2023 Dec 19, 2023

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connec

...

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Community Expert , Dec 20, 2023 Dec 20, 2023

L'agent en langue française sera disponible penant les heures de bureau (heure de Paris). 

 

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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Explorer ,
Dec 19, 2023 Dec 19, 2023

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Thank you, John, for this valuable information. Then I'm maybe going to try to talk to a person… Wow, what a wonderfull world! It will be tomorrow since it's past midnight here and real people is supposed to sleep, I guess. Have a good night.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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L'agent en langue française sera disponible penant les heures de bureau (heure de Paris). 

 

ABAMBO | Hard- and Software Engineer | Photographer

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