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Facturation non désirée pour ADOBE CRTV CLD de 62,47 €

New Here ,
Oct 19, 2022 Oct 19, 2022

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Bonjour,

 

J'ai eu la très mauvaise surprise de voir un débit de 62,47 € sur mon compte en date du 17/10/2022 au nom d'ADOBE CREATIVE CLOUD que je n'ai jamais désiré.

Je tourne en rond pour annuler ce paiement et me faire rembourser car dans mon compte il est indiqué que je n'ai pas de formule payante et que je n'ai pas de commande...

 

Pouvez-vous svp m'aider à me faire rembourser et à effacer me sinformation s de carte bancaire de votre base de données car quand je suis le sindications pour le faire, je n'ai pas accès à unlien "Modifier un paiement ou une carte"...

 

Merci

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Hi @Cathy26644078828n,

Please contact Adobe support, only they can help in such issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi Cathy,

We appreciate you writing in. We checked the account details associated with your email ID. We could not find any active subscription or any recent transaction for Adobe Creative Cloud subscription purchase.

Could you get in touch with your bank for getting more details about the charges?

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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LATEST

let your credit card issuer know you card's been compromised.

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