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facture abusif

New Here ,
Dec 17, 2023 Dec 17, 2023

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Bonjour,

Vous mavez facturer 143.86 euros sur mon compte paypal et de plus vous avais annulé mon abonnement mensuel .

 Je vous demande de me rembourser la somme car je n'ai jamais accepter ce paiement.

et de plus je n'ai pas les moyen de mettre une somme aussi importante .

Merci

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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correct answers 1 Correct answer

Community Expert , Dec 17, 2023 Dec 17, 2023

Hi @JOHNNY3430981168oe,

You are not addressing Adobe here. These are peer to peer forums, with little participation from Adobe staff. In order to get help for account/billing issues you should contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click

...

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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Hi @JOHNNY3430981168oe,

You are not addressing Adobe here. These are peer to peer forums, with little participation from Adobe staff. In order to get help for account/billing issues you should contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 20, 2023 Dec 20, 2023

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merci

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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@JOHNNY3430981168oe 

 

is this issue resolved?

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New Here ,
Dec 20, 2023 Dec 20, 2023

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no because it is impossible to contact them
THANKS

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Utilisez le lien indiqué. Il est possible de les contacter pendant les heures de bureau.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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did you start an acrobat pdf pack trial?

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