I'm trying to upgrade my photography plan from 20GB to 1TB but, when I proceed to pay, a pop-up window tells me I already own the upgraded plan, which I obviously don't, and gives me only the option to subscribe to a teams plan.
I'm also having a hard time contacting the support because, at least in Italy, it's impossible to contact an agent, neither on chat nor on a phone call. The support website only gives you the option to post to the forum. I'd like to be contacted directly by some staff member to sort this out, thanks.
>like to be contacted directly by some staff member
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or by telephone https://helpx.adobe.com/contact/phone.html