Failure to update Lightroom Classic on iMac.

[sarahr4463223]

I have a long standing account with Adobe. Recently I changed plans from ‘Photography plan’ to ‘Lightroom plan with 1TB’. Now I would like to update the Lightroom Classic software to the new v.14 however it will not provide the update. It appears there is a billing issue. The account was last paid on 22 March according to my account tab on the web part of Adobe. This is an annual plan paid monthly.
On the next line of text I can see that the Adobe system is waiting for the old plan ‘Photography plan’ to be paid and that there is a ‘billing issue’.  I no longer require this plan. I thought I had stopped it. There is also a line of text saying there is $0.00 monthly owing. But this is stopping Adobe from providing the Lightroom Classic update to v.14.
Could someone advise how I might get ‘off’ this Photography plan and allow Adobe to update my Lightroom Classic as part of the already paid for ‘Lightroom plan with 1TB’.

TIA

[Mod: Moved to the Account, Payment & Plan forum]

[kglad]

check your account, https://account.adobe.com

[Jeffrey_A_Wright · Accepted solution]

Sarah, thanks for posting your questions about your Adobe subscriptions to this public discussion forum. I can confirm that you do have two active subscriptions although one of them is currently past due. Please see https://adobe.ly/44a6Jiz for information on how to correct the account.

If you do not need both subscriptions then see https://adobe.ly/4hPdkSF for information on how to cancel the second subscription. You will need to correct the payment problem before you can manage the plans. ^JW

[sarahr4463223]

Thanks Jeffrey. I found helpful person via the Chat facility. They were able to correct the account from the back-end. The wrong plan was taken off the account and the correct plan remains. After that I waited 24 hrs for the account to re-set and thankfully the software is now updated. I appreciate your help. Thank you.

[Shivangi_Gupta]

Sounds great!
Thanks for keeping us informed. Give us a shout if you get any other issues. We'll be happy to help.

^Shivangi