fatturazione tripla

[Chiara Maria 27143766ebvd]

avevo attivato illustrator e photoshop, poi nel giorno di scadenza di uno, mentre l'altro non era ancora scaduto, ho aggiornato tramite il portale all'abbonamento mensile di tutta la creative common.

sul mio account di fatturazione i costi delle due singole app sono stati azzerati ma sul mio conto mi hanno fatturato 3 volte !!

e sono 20 minuti che cerco il bottone della chat o per email ad adobe ma si guardano bene dal renderlo accessibile e ne fanno una caccia al tesoro nonostante si facciano pagare BEI SOLDI per questo servizio a cui evidentemente non vogliono dare supporto.

e mi tocca scrivere qua su un forum nella speranza che qualcuno di loro si palesi . imbarazzante

[kglad · Accepted solution]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

<moved from using the community bugs>

[Chiara Maria 27143766ebvd · Accepted solution]

nice, i managed to contact them after a while. now i want thi post to be removed and i just discovered that it is not possible. jeeezz can please a moderator intervene and delete please?

[kglad]

i can't see any reason to remove it.  it's possible it will help someone else.