Fee to Cancel [Topic edited by moderator for clarity]

New Here ,
May 30, 2022 May 30, 2022

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It's a scam and a rip off you can't cancel you subscription without paying a cancel fee that more than the subscription. I bought this thinking it would help with school but it's no help it keeps taking my money and no I can't get out of it. ITS A TRAP. It never said this wasn't a regular subscription and I had to keep paying . 

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-and this https://prodesigntools.com/guide-to-change-cancel-creative-cloud.html

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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yours is a common complaint because a lot of us do not read carefully, but it did (and still does) say there's a penalty (=1/2 the remaining cost) if you terminate an annual subscription early.  the purchase page you saw and still can see did and DOES contain that info.

 

you can argue that info should be more prominently displayed, and that it should be easier to see what you're agreeing to etc, but when you state, "It never said this wasn't a regular subscription..", you're wrong.

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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@shayquanna24658108k83m,

Where I attended school, "Annual" means yearly.   A yearly subscription is a 1 year commitment.

 

These are the TERMS you agreed to when you joined.  You couldn't download the files otherwise.

============

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============

If you had cancelled within the first 14 days of service, you would not have any cancellation fee.  But evidently you didn't do that.

 

Either wait until your 12th month to cancel as agreed upon.  Or cancel early and pay 50% of your remaining months of service. Your choice.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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