fee

New Here ,
Apr 11, 2022 Apr 11, 2022

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Excuse me. I love the Premier Pro among Adobe programs, so I'm using it well! But now I'm running out of money, so I'm going to cancel my subscription. However, the cancellation fee is too expensive to cancel. I want to spend more, but I can't use it because I don't have enough money, so I wonder if I can cancel it without a cancellation fee! Please have mercy!

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Moved to Account.... forum.

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LEGEND ,
Apr 11, 2022 Apr 11, 2022

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The fee is 50% of the year's payment you promised. In the 12th month there is no fee, and then it restarts.

Warning FAKE ADOBE STAFF may contact you. How do you know they are fake? Because real Adobe staff will never contact you - you have to contact them.

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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We can't help you with that, sorry. 


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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