Feedback on Subscription Practices and Support Accessibility

[dougr1438534]

Dear Adobe Team,

I am deeply disappointed with Adobe’s approach to subscription management. The lack of clear, user-friendly notifications about auto-renewals and the inability to easily opt out is frustrating and feels intentionally misleading. This practice comes across as exploitative rather than customer-focused.

Furthermore, the absence of a contact center with real representatives is unacceptable. The reliance on AI systems and an overload of irrelevant content makes resolving issues unnecessarily complex and adds to user frustration.

Adobe is a reputable company, but these practices risk damaging your reputation. Please consider implementing clearer subscription management processes and a reliable customer service system that allows direct interaction with knowledgeable support staff.

Sincerely

[Moderator moved the thread to the correct forum]

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[kglad]

@dougr1438534 

these are user forums.  do you have a question?