Fenster "Abrechnung und Zahlung" schließt sich immer mit einer Fehlermeldung

[Wolf-Christian5DAD]

Ich versuche seit geraumer Zeit die Adresse für eine Adobe-Stock-Rechnung zu ändern. Leider schließt sich das Fenster "Abrechnung und Zahlung" immer mit einer Fehlermeldung. Das Problem tritt auf diversen Endgeräten und Browsern auf. Was kann ich tun?

[kglad]

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

if you're following that, use a different updated non-opera browser

[Wolf-Christian5DAD]

Thank you, but that's exactly what I've been trying to do for days. However, the popup window always closes immediately with an error message. I tested it in Google Chrome, Edge, and Firefox.

[kglad]

what's the error message?

[Wolf-Christian5DAD]

Just a little red popup "Error"

[kglad]

try a mobile phone browser with wifi disabled.

[Shivangi_Gupta]

Hi @Wolf-Christian5DAD,

We are sorry for the trouble. Could you test the issue on a different device or with a different internet connection? 

^Shivangi

[Wolf-Christian5DAD]

Same problem with my Android 15 phone (wifi disabled)

[kglad]

is there something unusual about the address you're trying to use?

[Shivangi_Gupta]

Thanks for trying the suggestion. I checked your account details and found that you have pending dues on your account. This is a possible reason for getting error while accessing the invoices. I would recommend you to clear the payment. Please refer to this article for help: https://adobe.ly/4mcSLD6

Let me know if you still face any issues.
^Shivangi